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ORDER TERMS + SHIPPING POLICY
VAST Wellness Solutions (VWS) will process confirmed orders within 24 – 48 hours after receiving payment. Unless otherwise specified by a VWS representative, NO order will be shipped until payment is received in full. Orders that are not confirmed and paid for before 2pm PT will ship the following business day. Please be mindful that USPS/UPS does not ship on Sundays and federal holidays. VWS's default shipping method is USPS Priority Mail for orders less than 2lbs. and UPS Ground for orders greater than 2 lbs. All shipments will require Adult Signature upon delivery. Expedited shipping and freight transportation will be facilitated upon request. Once an order leaves VWS's facility, VWS is not responsible for delayed, damaged or lost packages. All shipments will be insured for the full value of the order. As the shipper of record, VWS will submit loss/damage claims directly with the carrier and issue any claim payments back to the Customer. VWS makes no representations or warranties regarding use of Product for any purpose, including Customer’s further distribution and sale of the Product. Customer is solely responsible for compliance with all applicable laws, rules, and regulations related to its purchase, use, and further distribution of the Product including federal and state laws and regulations. Customer bears all risk of damage, adulteration or loss to Product after taking possession. Customer is solely responsible for Product compliance and any import fees/tariffs in Customer’s country of residence. If seizure of a shipment does occur, VWS will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk.
Customer has (1) business day from the date of delivery ("Inspection Period") to inspect Product for defects or nonconformities. Customer must provide written notice to VWS of any Product defects or nonconformities. If no notice is given by Customer during the Inspection Period, Product will be deemed to have been possessed and accepted by Customer. In order for a return to be considered, Customer must provide documentation of the state of the delivered Product including; photos or video of the shipping box as received by Customer, photos or video of the Product in the original packaging received by Customer, and photos or video of all defects which have rendered the product non-conforming. Customer is responsible for all shipping costs incurred in return shipment of Product. Once Customer’s returned Product is received and inspected, VWS will notify Customer of approval or rejection of the return. If Customer’s return is accepted, VWS will supply replacement Product or issue a credit to Customer for an amount equal to the original payment and shipping costs paid by Customer as reflected in the corresponding Invoice. VWS is not responsible for any returns that are lost or seized before reaching VWS's facility. VWS reserves the right to reject any return of Product by Customer.